--> Digital Silver Imaging - Museum-quality black and white prints made from your digital files

Frequently Asked Questions

Black & White Files

Q:Should I set my camera to Black & White mode when I want to get black & white prints?
A:No. We recommend shooting in RAW to capture as much dynamic range as possible and converting your files using Nik Silver Efex Pro or some other method for black & white conversion.

Q:Should I scan my black & white negs in grayscale or RGB?
A:We scan all our black & white film in grayscale and convert to RGB in Photoshop.

Q:Can I add a tone to my image?
A:Because our process uses traditional silver gelatin paper, our prints have a beautiful neutral tone no matter what tonality you have in your file. If you would like a sepia or selenium toned print, we can tone your print, chemically in trays for an additional 50% charge.

Q:Will I see pixels or dots on my print?
A:No pixels or dots will appear on your print because we use a projection process. Preview your image at 100% on your monitor to ensure your file looks good.

Q:Why are the fiber base prints more expensive than the resin coated prints?
A:Our fiber base paper is printed on the finest baryta paper. The cost is higher than the resin coated paper and all fiber prints are archivally washed, a process that takes time and monitoring.

Q:What is the largest image you can print?
A:Our process allows for a print 50 inches by 120 inches. Call us if you have something special in mind.

General Printing

Q:Do I need an ICC profile for your black and white print services?
A:No ICC profile is necessary, our process uses light to expose our real silver gelatin paper. To insure the best results make sure your monitor is properly calibrated.

Q:Do you make Giclee Prints?
A:Yes and no. The term Giclee was invented by a printer to refer to an inkjet print. When this term was coined in 1991 inkjet prints were of generally low quality, nothing like the prints produced by Digital Silver Imaging today. The original Giclee prints were produced on IRIS printers. IRIS printers are now rarely used because their dye-based inks simply do not last. Unfortunately the term Giclee has stuck around and now is commonly used to refer to any inkjet print.
Q:What is the best resolution to upload my file?
A:We generally recommend you upload your files at their native resolution, larger files just make the upload process take more time.

ROES Value Printing

Q:Looking for help and support on our ROES Value Printing services?
A:
Visit the Softworks site for answers to common questions.

http://www.softworkssystems.com/support/client_faq.php

Infrared Conversions

Q:Which Cameras are best suited for Infrared Conversions?
A:While we cannot endorse any particular models, we have found the following models work very well for IR conversions. Most major manufacturers work well.

Compact Digital Cameras (Point & Shoot models)
  • Canon G Series (G7, G9, G10, etc)
  • Nikon Coolpix P6000
4/3 or Hybrid models
  • Olympus Pen models
  • Panasonic GF series
Digital SLR Models
  • Nikon D70/D80/D300
  • Canon Rebel/20d/30D/40D/60D
Full Frame DSLR Models
  • Canon 5D/5D Mark II
  • Nikon D700

Q:Can I recalibrate my DSLR camera to a different lens?
A:Yes we can do a new calibration. The cost is $150 plus $12.50 for the return shipping/handling.

Q:Can my camera be converted back to its original factory specifications after the conversion?
A:Yes it can, however we recommend converting an older camera you own or purchasing a used camera if cost is an issue.

Q:Why are my infrared files coming out red?
A:Every single IR conversion will yield Red Pictures.This is because a deep red filter is being placed in front of the imaging sensor. The only way to get a black & white picture or a red-less image, is by setting a Custom White Balance.

Nik Software

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