Start with a calibrated monitor! Calibrating your computer monitor is essential because it gives you a much more accurate rendition of how your file will print. Calibration insures that both you and Digital Silver Imaging are looking at an image that will appear the same on your monitor and ours in the lab.

File Format  We prefer .TIFF but a .JPEG saved at maximum resolution is also acceptable. We can print from almost any file type including RAW or .PSD. However, unless you have a specific reason for using a RAW or .PSD this file type slows down file transfers and increases printing times. There is no quality gain from using a RAW file instead of a .TIFF.  Our online Value Print Service (ROES Web) currently only accepts .JPEG files.

File Size The sweet spot for our DSI Digital Silver Prints® and Museum quality inkjet prints is 300 ppi/dpi at 100% size. In other words, if you want an 11×14″ print the file should be 11×14″, 300 dpi/ppi at 100%.

How do I export files from Adobe Lightroom? We have a short tutorial on how to export your files for print from Lightroom. Follow this link to view the tutorial.

All orders within the US ship via UPS Ground or United States Postal Service (USPS). We happily ship orders all over the globe. International shipping quoted on a per order basis. Shipping charges are determined by package size/weight. All prints, up to 20″ x 30″, are shipped flat, unless otherwise requested.

Estimated Shipping Charges – Although we try to be as accurate as possible, shipping estimates are subject to change. Because every order is different, and we package orders to best protect your images, it is often impossible to predict exactly what the final charge will be. Simply put an estimate is not exact and may vary.

Using Your Own Shipping Account – If you have an account with FedEx, UPS or a freight carrier we are happy to ship using your personal/commercial shipping account. Please note that we will add a handling fee to cover our costs of packaging and order entry.

Custom Shipping Crates and Overseas Shipping – Yes we can do all that. Every project and shipping destination is different so please let us know when placing your order and we will create an estimate for you.

Damaged Shipments – We have developed packing methods to best protect your prints in transit. However at times damage does occur. It is important that you follow these steps so that a damage claim can be filed. Failure to do so may result in the loss of a refund on your order. If  the carrier is present, always review and note exterior damage with the delivery person.

1. Photograph the EXTERIOR of your package. Making several photographs from different angles is important.
2. Keep ALL packaging
3. Call Digital Silver Imaging (617) 489-0035 immediately and email your photos to us at info@digitalsilverimaging.com

Digital Silver Imaging’s liability is limited to the replacement of the product that we have produced. We are not responsible for loss incurred as the result of an order that was damaged in shipping. If the customer request that we use their shipping account to make a shipment, the customer must file all damage/loss claims against the shipper. Digital Silver Imaging will not replace prints, frames, mats or any other product damaged or lost when using the customer’s shipper.